REFUND POLICY

At CatsPawDoodles, we prioritize your satisfaction with every purchase. If you find yourself dissatisfied with your order, we're here to assist you through our returns process.

1. Eligibility for Returns:
   • To qualify for a return, the item must be unused, in its original condition.
   • Returns must be initiated within 30 days of the purchase date.
   • Certain items, such as personalized products or perishable goods, may not be eligible for returns.
2. Initiating a Return:
   • Contact our customer service team at contact_us@catspawdoodles.com to request a Return Merchandise Authorization (RMA) number.
   • Clearly state the reason for the return when contacting us.
3. Return Shipping:
   • Customers are responsible for return shipping costs unless the return is due to an error on our part.
   • We recommend using a trackable shipping service and purchasing shipping insurance for returns.
4. Refunds:
   • Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.
   • Approved refunds will be processed to the original method of payment within 5-7 business days.
   • Shipping costs are non-refundable unless the return is due to an error on our part.
5. Exchanges:
   • For exchanges, contact our customer service team to arrange the exchange of the item for a different size, color, or variant.
6. Damaged or Defective Items:
   • If your item arrives damaged or defective, please contact us immediately to arrange for a replacement or refund.
7. Non-Returnable Items:
   • Certain items, such as customized or perishable goods, may not be eligible for return. Please refer to the product description for details.
8. Policy Updates:
   • We reserve the right to update our returns policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from CatsPawDoodles, you agree to adhere to the terms of this Returns Policy.

If you have any questions or concerns regarding returns, please don't hesitate to contact us. We're dedicated to ensuring your satisfaction with every CatsPawDoodles purchase.